ORIGIN SERVICES

SERVICE INCLUSION

Careful and professional packing will be carried out by highly trained personnel, led by an experienced supervisor

Usage of high-quality packing materials such double wall corrugated boxes, cardboard sheets, newsprint sheets, bubble packs, multi-purpose PE Foam, fragile labels, and more

Labeling of items and detailed inventory tracking followed by preparation of packing list and shipping invoice by on-site supervisor and move coordinator

Packed personal effects shall be loaded from residences into easy-to-maneuver trucks (1/3/5 tonne capacity). The actual loading of cargo into the container is recommended to take place at R7’s warehouse, and the loading process can be witnessed by the client (applicable for containerized shipments only).

Fumigation on wooden items prior to shipment departure at R7’s warehouse (if applicable)

Preparation of export documentation for custom clearance

The selection of shipping and vessel carriers shall be carried out by our move coordinator in accordance with availability and departure dates

Ocean freight will be based on the latest rates (any changes to freight charges will be billed accordingly)

SERVICE EXCLUSION

Quarantine inspection at the destination port as required by certain receiving countries (billed to the client at cost by our destination counterpart).

Handling of heavy metal safe or heavy machinery that are not captured during the pre-move survey or indicated by the client prior to the move

Pick-up or delivery via stair carry for above first floor. This is applicable for premises that require walk-up or walk-down via staircase and without service lift. Exceptions are allowed for properties such as 2 or 3 storeys landed houses

Pick-up or delivery outside our regular operation hours (Monday to Friday 9AM to 5PM & Saturdays 9AM to 1PM) or Public Holidays

Unpacking of boxes and placement of personal effects on a flat surface for the client to arrange.

Assembly of IKEA-type furniture or newly purchased flat-packed furniture.

Shuttling services (if required) for premises that do not permit container parking close to the client’s residence.

Split pick-up or delivery or additional delivery locations if not indicated in the quote section

Any storage and warehouse related charges will be billed back to the client directly.

Non-conducive or inaccessible locations for pick-up or delivery

Cost associated with detention or demurrage or port storage imposed by shipping lines (to be borne by the client, billed at cost).

Custom duties or Taxes or Examination fees imposed by the relevant local government or authorities

Any price difference attributed to foreign currency fluctuation will be billed back to the customer accordingly.

REQUIRED DOCUMENTS:

Passport Copy (All citizens)

Copy of Singapore IC (returning citizens)

Inventory packing list

Telex release OBL

Letter of employment / copy of work permit (for non-Singapore resident)

Best regards,

Suresh Ranindren

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