Terms and Conditions – FCL Shipments

FCL via Port of Entry: Toronto, ON (POE TORONTO)

Metropolitan Logistics will manage the full container import process by picking up the loaded container at the TORONTO RAMP. Depending on the shipment and access conditions, we can either deliver the container directly to the customer for final destination services, or transload the cargo at our Toronto yard or warehouse for further distribution. Once the container is fully offloaded, we will handle the return of the empty container to the port terminal within the free time window.

Our rate includes:

● Pickup of the loaded container from the Ports & Rail Ramps of TORONTO, ON

● Inland transportation to the final residence or delivery address

● Delivery inside the residence (up to 2nd floor or via elevator access; no outside stairs)

● Basic unpacking of furniture, including unwrapping and placement on flat surfaces (upon request)

● Same-day debris removal (if unpacking is performed)

● Assembly of standard furniture items and basic in-home setup

● Return of the empty container to the port terminal within allowed free time

● Coordination with booking agent and shipper for delivery scheduling and paperwork

● Services available Monday to Friday during regular delivery hours

Our Rate Excludes:

● Destination Terminal Handling Charges (DTHC) must be verified and prepaid at origin. Estimated DTHC is USD $500 for a 20' container and $650 for a 40' container, but actual charges are set by the steamship line or port. Metropolitan Logistics is not responsible for any THC, DTHC, or NVOCC-related costs.

● Additional charges may apply for port-related or regulatory fees, including customs duties, taxes, congestion fees, steam cleaning, fumigation, and special customs examinations or off-site inspections. Demurrage and port storage also fall outside our quoted rate and are the responsibility of the shipper or consignee.

● Service exclusions also apply for weekend deliveries, complex access situations (e.g. stair carry beyond 2nd floor, long carry over 25 meters, tight entryways, cranes, or shuttle usage), and for heavy or specialty items such as pianos or safes over 100kg.

● Labor beyond standard service is not included — this includes unpacking of cartons, assembly of flat-packed or new furniture, or services requiring a handyman. Other non-standard services such as second delivery stops, 3rd-party labor (e.g. electrician, maid), or container haulage for additional units will also incur surcharges.

● Lastly, fees for additional debris removal, parking permits, warehouse handling, hoists, tranship vehicles, or customs examination costs are not included in the base rate.

Additional Services (Available Upon Request):

Service	Rate	Description
Shuttle	$35 / CBM	One-time charge; covers double handling
Storage in Transit	$25 / CBM / month	First 3 days FREE
Long Walk	$25 / CBM	Applies to long carries
Stair Carry (Above 2nd Floor)	$25 / CBM	Charged per floor
Upright Piano (Main Floor)	$400
Baby Grand Piano (Main Floor)	$600
Whichle Handout from our WH	$750	Handout only