Terms and Conditions – LCL Shipments

LCL IMPORT via Port of Entry: Montreal, QC (POE MONTREAL)

Metropolitan Logistics will pick up freight received at bonded CFS terminals in the Montreal area and handle all destination services accordingly.

Our rate Includes:

●       Pickup from bonded CFS terminal in the Montreal area

●       Inland transportation to residence

●       Delivery inside the home (up to 2 floors) or to buildings with elevator access

●       (excludes external staircases)

●       Basic unpacking of furniture and opening of boxes to flat surfaces (if requested by shipper)

●       Same-day debris removal

●       Assembly of standard furniture and basic in-home organization

●       Coordination with local CFS for cargo retrieval and with the shipper for customs and delivery

●       Completion of PODs and all required paperwork, with full communication to the booking agent

●       Services performed 7 days a week (office support available Monday to Friday only)

●       Standard insurance coverage

●       Assistance with standard customs clearance (see below "Import Requirements")

Our Rate Excludes:

●       LCL Terminal Handling Charges (THC) are set by the bonded warehouse (CFS) that receives your LCL cargo from the shipping line. Estimated charges are CAD $25/CBM + $60 dock fee, but may vary. These fees must be verified and prepaid before arrival. Metropolitan has no control over THC/DTHC pricing and is not responsible for any import-related terminal, port, or NVOCC charges.

●       Our rate also excludes any demurrage, port storage, customs duties, taxes, government charges, customs inspection fees, steam cleaning, and fumigation. These are the responsibility of the shipper or consignee.

●       Additional access-related charges may apply for deliveries involving stair carries beyond the 2nd floor, long carries over 25 meters, use of shuttle or crane, outside elevators, or difficult property access. Parking permits and city access requirements are also excluded.

●       Labor beyond standard service is not included. This includes handling of heavy items over 100 kg, piano moves, furniture assembly requiring handyman services, unpacking of cartons, warehouse handling, second delivery points, and any third-party services such as electricians or cleaners. Double handling or uncrating beyond 3 crates may incur additional fees.

Additional Services (Available Upon Request):

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Import Requirements

In Canada, customs clearance for personal effects and household goods must typically be completed in person by the shipper at a local CBSA (Canada Border Services Agency) office.

This is a standard Canadian procedure and part of national import regulations.

💬 We do not charge for assisting with this process — our team will guide you through each step.

For LCL shipments arriving via POE Montreal, the designated CBSA office is:

If the shipper is unable to visit CBSA in person, Metropolitan Logistics can handle clearance on your behalf for a fee of CAD $350, using a Power of Attorney (POA).
Please let us know in advance if you wish to use this option.

To complete customs clearance, the following documents are required:

●       Valid passport

●       Declaration Form with original CBSA stamp (if issued upon arrival)

●       Packing/inventory list (a copy should also be provided to us)

●       Proof of residency outside Canada for over 12 months (e.g., utility bill, lease agreement)

●       Bill of Lading (Express Release Copy)

●       DTHC (Destination Terminal Handling Charge) must be prepaid at origin

📘 For full details on Canadian customs and documentation requirements, you can also refer to the IAM Country Guide for Canada:
https://iamovers.org/wp-content/uploads/2024/09/Canada-Country-Guide-IAM.pdf

If you need assistance at any stage, our team is here to help.

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$ Payment Instructions
All charges must be paid in full prior to delivery of the shipment.
All Rates are in CAD (Canadian Dollar)

Please note that Metropolitan Logistics does not offer credit terms for first-time shipments, regardless of IAM affiliation or partner status.

Our regular clients benefit from 30–60 day credit terms, available upon approval and subject to account standing.

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Best regards,

Leon Karachun

Head of Logistics

Metropolitan Logistics

📧 Canada@metropolitanlogistics.ca
🌐 www.metropolitanlogistics.ca

Your partner for Destination and Origin Services throughout Canada — Coast to Coast.